Frequently Asked Questions

All orders are processed quickly and shipped from our partner warehouse. Typical delivery times are:

  • United Kingdom: 2–5 business days

  • Europe: 5–10 business days

Once your order has been dispatched, you’ll receive an email with tracking details so you can follow your shipment in real time.

🌍 Do you ship internationally?
Yes! We currently ship to most European countries. Please enter your address at checkout to see if we deliver to your location.

🔍 How can I track my order?
As soon as your package leaves our warehouse, you’ll receive a confirmation email with a tracking number and link. Simply click the link to check your delivery status anytime.

💳 What payment methods do you accept?
We accept secure and widely used payment methods, including:

  • Visa

  • Mastercard

  • PayPal

All transactions are encrypted to protect your personal and payment details.

⏳ What if my order is delayed?
Sometimes delays may occur due to customs, local courier services, or peak shopping seasons. If your order hasn’t arrived within the expected timeframe, please contact us at apellio@gmx.net with your order number, and we’ll help you right away.

🔁 Can I return my purchase?
Yes! You may return items within 30 days of delivery if they are unused, undamaged, and in their original packaging. Please email us first for detailed return instructions.

❗ What if I receive a damaged or incorrect item?
If your order arrives faulty or incorrect, please contact us within 7 days of delivery. Send your order details and clear photos of the issue to apellio@gmx.net, and we’ll arrange a replacement or refund promptly.

💬 Need more help?
We’re here for you! Get in touch anytime:

  • 📧 Email: apellio@gmx.net

  • 📞 Phone: +45 3182 0443

  • 🏢 Company: YM INVESTMENTS LIMITED
    31 Banwell Road, Bath, England, BA2 2UJ

  • Business hours: Monday to Friday, 9:00 AM – 5:00 PM CET